1. DELIVERY
All orders will be delivered to the address you specified when placing your order.
Orders will only be shipped after confirming stock availability and payment has been made. BRILLARELA’s partner shipping company is TIPSA, which will deliver your order through the respective agencies closest to your geographical location. If you would like to know more details about this company, you can consult the following link : https://www.tip-sa.com/
BRILLARELA offers the following shipping methods:
- Spain (Peninsula):
- Home delivery: €3.50
- Free home delivery on orders of €49.90 or more
- Shipping to the rest of Europe: €5.95
When you place your order, we will ask you to choose your preferred shipping method. The final price of your order will always clearly and precisely indicate the amount corresponding to the shipping costs.
BRILLARELA, together with its partner transport company, will make its best efforts to fulfill the delivery of the order within 1-3 business days for mainland Spain, and 3-10 business days for the islands (15 business days for personalized items), within the delivery hours of the transport company.
For international shipments, the delivery time will be between 10-20 days.
Orders will only be shipped on business days.
We will not be responsible for the cost of shipping in the case of exchanges and returns.
It should be noted, however, that there may be reasons, which are circumstances beyond BRILLARELA’s control, in particular events that are “Force Majeure Reasons”, (*specified below this text), which make it impossible to deliver the order on the scheduled date.
In the event that BRILLARELA is unable to meet the delivery deadlines for the order, you will be informed of the situation and given the option to continue with the purchase and set a new delivery date, or cancel the order and receive a full refund of the amount paid within a maximum of 15 days from the date on which the cancellation of the order is indicated.
2. FORCE MAJEURE
BRILLARELA will make all reasonable efforts to fulfill its obligations.
However, it cannot be held liable for failure or delay in the performance of any of its obligations, the cause of which is due to events beyond its control (“Force Majeure Events”).
Force Majeure shall mean any unforeseeable and/or irresistible event, act, occurrence, failure, omission or accident or any other external factor beyond our control, including, but not limited to, the following cases:
- General strike, or other forms of protest;
- State of siege or emergency, disturbances to public order, riot, invasion, terrorist attack or threat, war (declared or undeclared) or threat or preparation for war;
- Fire, explosion, storm, flood, earthquake, landslide, epidemic or any other natural disaster;
- Inability to use trains, ships, airplanes, motor transport or other means of transport, whether public or private;
- Inability to use public or private telecommunications systems;
- Decisions, decrees, laws, regulations or other normative instruments that involve the decisions of any government or public authority.
In these cases, BRILLARELA’s obligations arising from the contracts will be suspended during the period in which the Force Majeure Reasons are assessed, which grants BRILLARELA an extension of the deadline to fulfill said obligations, for a period of time equal to the duration of the Force Majeure Reasons.
BRILLARELA will use all reasonable means to end the Force Majeure Events or to find a solution that allows it to fulfill its obligations under the Contract, despite the Force Majeure Events.
3. FREE SHIPPING
Whenever there is a Free Shipping campaign in effect, this will only apply to all orders shipped to the national territory of Spain, excluding the islands, Ceuta and Melilla. This does not apply to international shipments.