{"id":8973,"date":"2019-03-17T15:40:42","date_gmt":"2019-03-17T14:40:42","guid":{"rendered":"https:\/\/brillarela.com\/faqs\/"},"modified":"2026-04-06T14:09:53","modified_gmt":"2026-04-06T12:09:53","slug":"faqs","status":"publish","type":"page","link":"https:\/\/brillarela.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
[vc_row css=”.vc_custom_1625169449216{padding-bottom: 80px !important;}” el_class=”pad-mobile-top”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text el_class=”gold”]\n

PRODUCT<\/h2>\n[\/vc_column_text][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”98″ style=”style2″][vc_tta_section title=”Can we order an item that is out of stock?” tab_id=”1522322738673-aea3abb5-b800fe1b-0bf9″][vc_column_text]In this case, contact the Universe via email at hello@brillarela.com<\/a> and the fairies will do their best to get you the piece you want. It will always depend on the availability of materials in the Atelier and how easily they can obtain them if they don’t have them at that precise moment.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can we make a purchase over the phone?” tab_id=”1625153101497-fac89068-a55d”][vc_column_text]Of course! Just write to us on WhatsApp between 9:00 and 18:00 and the fairies at Atelier will be happy to assist you and manage your purchase.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”We're not entirely sure about the dimensions of the pieces and we don't know if they'll fit what we're looking for. What can we do?” tab_id=”1522322738697-88e8c59b-62ccfe1b-0bf9″][vc_column_text]It’s normal to have these questions. Please note that the photos on the website are selected to give you the most realistic view possible of how the finished product will look, and the product description includes the dimensions of each piece. However, if you still need more information, please don’t hesitate to contact us at hello@brillarela.com<\/a> .[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How should we care for BRILLARELA pieces?” tab_id=”1522322884722-77aa01b6-d3ecfe1b-0bf9″][vc_column_text]\n
The fairies always advise you to keep in mind that the pieces are handmade and that the more care you give them, the better they will be. They also always mention that pieces with colorful flowers can fade or lose their vibrancy if misused or handled with products like soaps, perfumes, or similar items. <\/div>\n
<\/div>\n
Even so, there shouldn’t be any problem with their use and handling.<\/div>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1625169465211{padding-bottom: 80px !important;}” el_class=”pad-mobile-bottom”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text el_class=”gold”]\n

EXCHANGES AND RETURNS<\/b><\/h2>\n[\/vc_column_text][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”56″ style=”style2″][vc_tta_section title=”Can I exchange any of the parts I've purchased for a different one?” tab_id=”1555532166627-d18a27a7-6515″][vc_column_text]Of course! The deadline for any exchange or return is 15 days<\/b> from the date of receipt of the product. To process this, the fairies have prepared the following form, which you can access via this link<\/a> . To complete any exchange or return, please keep in mind that the items must be in perfect condition and must retain their original packaging. <\/p>\n

In the event of a defective product, the seller must, as appropriate, repair, replace, reduce the price, or terminate the contract, all of which will be free of charge for the consumer. The seller is liable for any lack of conformity that becomes apparent within two years of delivery. The consumer must inform the seller of the lack of conformity within two months of becoming aware of it. <\/p>\n

These guarantees will apply taking into account the nature of the goods sold on the website.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I cancel my order?” tab_id=”1555532166698-b9e07fe9-85b4″][vc_column_text]At BRILLARELA, delivery times are important, and for this reason, once your order is confirmed, it is immediately passed on to the fairies at the Atelier for preparation or shipment. If you wish to cancel an order, please send us an email to hello@brillarela.com<\/a> .[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1625169469759{padding-bottom: 80px !important;}” el_class=”pad-mobile-bottom”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text el_class=”gold”]\n

PAYMENT METHODS<\/h2>\n[\/vc_column_text][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”45″ style=”style2″][vc_tta_section title=”What forms of payment do you accept?” tab_id=”1554865954832-7b4f4f32-3205″][vc_column_text]At BRILLARELA, you can conveniently pay by credit card or Bizum.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row et_full_width=”true” et_row_padding=”true” css=”.vc_custom_1625153515585{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #f9f4ee !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-6″][vc_column_text el_class=”gold”]\n
Contact<\/h5>\n

Do you still have doubts?<\/h2>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=”vc_col-lg-3″]\t\t
\n\t\t\tContact us<\/span><\/a>\n\t\t<\/div>\n\t\t\n\t[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/section>","protected":false},"excerpt":{"rendered":"

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